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Terms

OB SWIM SHORTS 5 YEAR GUARANTEE REGISTRATION

The Swim Shorts must be registered with Orlebar Brown in order to claim against the Guarantee.

Includes OB Classic Swim Shorts: Springer, Setter, Bulldog & Dane II.

Issue must be considered a fault by Orlebar Brown to claim against the Guarantee. Faults include:

  • The hardware breaking or detaching
  • Stitching coming away
  • Extreme colour loss

Faulty Swim Shorts purchased direct with Orlebar Brown within 6 months can be returned for a refund. Swim Shorts purchased outside of the 6 months or from a registered stockist can be returned for exchange only.

Shorts can only be exchanged for the same style, colour and size and the cash equivalent of the value cannot be applied to other shorts or items.

Proof of purchase must be presented in order to register your shorts. If you no longer have the receipt, please provide a bank statement.

Shorts purchased with us online are automatically registered for the Guarantee.

Shorts must be purchased directly from Orlebar Brown or from one of our registered stockists in order to register your shorts with the Guarantee.

The Orlebar Brown Guarantee is currently only an in-house programme, any claims must be made directly at Orlebar Brown.

If your OB Swim Short has been bought in the last year, Orlebar Brown will provide you with a returns shipping label otherwise the cost of shipping the return to our London, UK address is the customer’s responsibility.

We will consider a single OB Classic Swim Short twice under the Orlebar Brown Guarantee. If you experience an issue that Orlebar Brown accept as a fault, and we offer a replacement or repair, this will be considered a single claim.

Click & Collect

Delivery

Delivery will be to one of the four London stores specified when making your order.

Order by midday to have your order delivered next day, free of charge to one of our five London stores. Order Monday to Friday, delivered Monday to Saturday and can be picked up seven days a week.

Once the order is confirmed, Orlebar Brown is unable to make changes to the delivery address.

Once the order is confirmed, if you would like to send the order to an alternative delivery address that is not an Orlebar Brown store, payment for postage will be required.

Collection

You will need to bring a print-out of your order confirmation when you collect your web order, along with a valid form of named ID (license, passport, credit card, debit card).

The chosen Orlebar Brown store will contact you when your order is ready to be collected. You must therefore provide both a valid email and contact telephone number when making your order.

If you wish someone to collect your order on your behalf, please contact the OB Concierge team (obconcierge@orlebarbrown.com +44 (0) 207 785 6941 Mon – Fri 09:00 – 18:00 GMT) in advance. The person collecting on your behalf must present the order confirmation and a valid form of ID as per the above.

Click and Collect orders will be held in the chosen Orlebar Brown store for 10 days. If not collected or no instructions are received within this period the web order will be returned to our warehouse and refunded.

Exchange and Refund

Orders made via the Orlebar Brown website can be exchanged in store, but only for items of the same value or higher.

Orders made via the Orlebar Brown website cannot be refunded in store. They will be returned to our warehouse and refunded within five working days.

For online orders to be refunded, the below process must be followed:

  • Original post box and packaging must be used
  • The slip included on the invoice must be completed and placed package
  • All used postage labels should be removed or covered to avoid confusion
  • The free returns label provided must be placed on the front of the post box

An email will be sent from the store confirming receipt of return in store. Further emails will be sent once return is received in our warehouse and processed.

USE OF OUR WEBSITE

References to “we”, “us” and/or “our” throughout www.orlebarbrown.com (“the website”) are to Orlebar Brown Ltd.

The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you.

There is no charge imposed by Orlebar Brown for accessing the Website but you must pay the cost of the communications link you use to visit the website.

Access to the Website may be suspended, restricted or terminated at any time without notice.

PRIVACY AND SECURITY POLICY

This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products or when you register with Orlebar Brown.

We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. We may pass your details to other organisations who we believe have products or services which we think may be of interest to you.

When you visit, register or order products on www.orlebarbrown.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.

The information you provide to us may be accessed by or given to third parties some of whom act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

We also contract with service providers to maintain and manage our customer information and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.

Orlebar Brown Limited reserves the right to disclose the information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Orlebar Brown Limited and others.

You can review, change or delete certain personal information at any time. To change your personal information please contact us by email at info@orlebarbrown.com or write to us at Great Western Studios, Studio 101, 65 Alfred Road, London W2 5EU.

Please note that when you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone or post with other details regarding your order.

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive and which traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.

We also use Analytics tracking to capture aggregate demographics & interest information. None of this information is personally identifiable, and is only used for the purposes of better tailoring our services to customers. If you wish to opt out of your OB website activity being tracked in our Analytics system, please use the Google Analytics opt-out tool.

We take the security of your personal details seriously at Orlebar Brown and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

CONTRACT INFORMATION

Goods supplied from the Website are supplied by Orlebar Brown Ltd.

Orlebar Brown Ltd is a company registered in England and Wales. The company registration number is 5502027, VAT number is 872 512 034 and registered office is 18 Bedford Row, London, WC1R 4EQ.

Your submission of an order represents an offer to purchase Goods and/or Products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not confirmed offers. This means that if Goods or Products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, Orlebar Brown shall not be obliged to sell you those goods.

INTELLECTUAL PROPERTY RIGHT AND RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor or us.

You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

LIMITATION OF LIABILITY

Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Orlebar Brown Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Orlebar Brown Website, or any transaction that may be conducted on or through the Orlebar Brown Website including but not limited to, implied warranties of satisforge quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Orlebar Brown website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Orlebar Brown website.

The fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the Goods or Products.

This does not affect you statutory rights as a consumer.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Orlebar Brown website and any information provided to or taken from the Orlebar Brown website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other then fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:

  • economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any loss which was not brought to the attention of Orlebar Brown Ltd at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Orlebar Brown; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of an matter under these Conditions.

Notice in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.

SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

WAIVER

No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.

SURVIVAL

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and Orlebar Brown in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

PROMOTIONAL CODES

Promotional codes are for transactions on orlebarbrown.com and cannot be used in conjunction with any other offer or discount; this includes reduction in price(s) during sale. The sum or percentage discount will be reduced from the order total excluding shipping costs.

Orlebar Brown reserves the right in its sole discretion to exclude any person from using any promotional code. Orlebar Brown decision will be final and binding. These Rules are governed by the laws of England and Wales.

The promoter is Orlebar Brown. If you have any problems, questions or need assistance, please write to obconcierge@orlebarbrown.com with the subject ‘Promotional Codes’.

FREE DELIVERY PROMOTION

Standard terms and conditions still apply during any free delivery promotion.

Any free delivery promotions are subject to Orlebar Brown’s right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual’s right to benefit from it and (iii) amend the terms and conditions of the promotion.

This promotion is valid in conjunction with other offers and can be used more than once. The promotion is not transferable or redeemable for cash or credit towards any purchase. It is valid only on Orlebar Brown’s web-stores or on orders placed via phone to Orlebar Brown’s web-store.

Free delivery promotions are with our standard shipping services. Orlebar Brown do not guarantee or are responsible for standard delivery times.

CONDE NAST PROMOTION

Your gift card is valid until the 31st January 2014 on orders of £100 / $170 / 120€ or more.

The gift card is for one transaction on orlebarbrown.com and cannot be used in conjunction with any other offer or discount. The sum will be reduced from the order total excluding shipping costs. The gift card can only be used by the person who has successfully entered the code at checkout.

Orlebar Brown reserves the right in its sole discretion to exclude any person from the gift card. Orlebar Brown decision will be final and binding. These Rules are governed by the laws of England and Wales.

The promoter is Orlebar Brown. If you have any problems, questions or need assistance, please write to obconcierge@orlebarbrown.com with the subject ‘Conde Nast Promotion’.

Facebook Competition

This competition is hosted by Orlebar Brown and is no way sponsored, endorsed or administered by or associated with, Facebook.

To be eligible to win the competition you must be a Facebook fan of Orlebar Brown. Alternatively if entrant does not use Facebook then send a reason why you should win everything in the photo to info@orlebarbrown.com with the subject line ‘All Wrapped Up Competition’.

The competition winner will be chosen completely at random by Orlebar Brown. The competition is open to anyone apart from employees and associates of Orlebar Brown. The prize is subject to availability; alternatively if stock is not available the winner will be offered a choice of items amounting to the same overall price. The competition will be closing on the 31/12/13 and a winner will be announced shortly after.

Orlebar Brown reserves the right in its sole discretion to exclude any person from the competition. Orlebar Brown decision will be final and binding. These Rules are governed by the laws of England and Wales.

The promoter is Orlebar Brown. If you have any problems, questions or need assistance, please write to obconcierge@orlebarbrown.com with the subject ‘Facebook Competition’.

REFER A FRIEND PROMOTION

The Gift Card

The ‘online gift card’ offered in this program is a promotional code, and is subject to the Orlebar Brown terms and conditions for promotional codes.

‘Gift cards’ will be valid from the time they are created until midnight EST 27th July 2014 to be used on www.orlebarbrown.com/co.uk/.de/.fr/com.au

Any promotional codes are subject to Orlebar Brown’s right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual’s right to benefit from it and (iii) amend the terms and conditions of the promotion.

This ‘online gift card’ entitles the bearer to a £50/$50/50€ discount on any purchase of £150/$150/150€ or more in one transaction online using the ‘online gift card’ described, or a £25/€25/25€ gift card with no minimum spend in one transaction online. The discount will be applied to the value of the goods excluding shipping and taxes (if delivery address is in the U.S.A.). This ‘online gift card’ must be redeemed online by midnight EST 31st July 2014. This ‘online gift card’ cannot be used in conjunction with any other offer or discount including sale. This ‘online gift card’ can only be used once. This ‘online gift card’ cannot be redeemed for a cash equivalent, and cannot be used in any Orlebar Brown physical store or retailer.

To receive an ‘online gift card’ of £50/$50/50€ the person must be registered to OB News or be an existing customer, and recommend three valid email addresses not already registered to the Orlebar Brown database. To receive an ‘online gift card’ of £25/€25/25€ the person must be registered to OB News. Any email addresses referred will not be registered to OB News without consent.

Data Protection & Privacy

The person(s) referred will not be entered into any further marketing or promotional activities outside of the scope of Orlebar Brown’s Refer-A-Friend Campaign. If the referred individuals do not engage with the program, their details will be permanently deleted from Orlebar Brown’s database and they will not be contacted any further. Orlebar Brown will not share any email addresses provided throughout the program with any third party individuals or companies.

CUSTOMER SURVEY TERMS AND CONDITIONS

1. The prize draw is administered by Orlebar Brown, Great Western Studios, Studio 101, 65 Alfred Road, London, W2 5EU.

2. Employees of Orlebar Brown or their family members or anyone else connected in any way with the draw or helping to set up the draw shall not be permitted to enter the draw.

3. There is no entry fee and no purchase necessary to enter this draw.

4. Closing date for entry will be Friday 30th August 2014. After this date no further entries to the draw will be permitted.

5. No responsibility can be accepted for entries not received for whatever reason.

6. The promoter reserves the right to cancel or amend the draw and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the draw will be notified to entrants as soon as possible by the promoter.

7. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this draw.

8. No cash alternative to the prize will be offered. The prize is not transferable. Prize is subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

9. Winners will be chosen by an independent adjudicator or panel of judges appointed by the Promoter.

10. The winner will be notified by email within 24 hours of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

11. The promoter will notify the winner when and where the prize can be collected.

12. The promoter’s decision in respect of all matters to do with the draw will be final and no correspondence will be entered into.

13. By entering this draw, an entrant is indicating his/her agreement to be bound by these terms and conditions.

14. The draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

15. The winner’s name will be available 28 days after closing date by sending a stamped addressed envelope to the following address: Orlebar Brown, Great Western Studios, Studio 101, 65 Alfred Road, London, W2 5EU

16. Entry into the draw will be deemed as acceptance of these terms and conditions.

17. You are providing your information to Orlebar Brown and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found on this page.

Click & Collect

Delivery

Delivery will be to one of the four London stores specified when making your order.

Please allow 3-5 days for your order to be delivered to your chosen store during our sale period. Due to the high volume of activity during these days, we kindly ask you wait until we contact you to confirm your order is ready to collect from our store.

Once the order is confirmed, Orlebar Brown is unable to make changes to the delivery address.

Once the order is confirmed, if you would like to send the order to an alternative delivery address that is not an Orlebar Brown store, payment for postage will be required.

Collection

You will need to bring a print-out of your order confirmation when you collect your web order, along with a valid form of named ID (license, passport, credit card, debit card).

The chosen Orlebar Brown store will contact you when your order is ready to be collected. You must therefore provide both a valid email and contact telephone number when making your order.

If you wish someone to collect your order on your behalf, please contact the OB Concierge team (obconcierge@orlebarbrown.com +44 (0) 207 785 6941 Mon – Fri 09:00 – 18:00 GMT) in advance. The person collecting on your behalf must present the order confirmation and a valid form of ID as per the above.

Click and Collect orders will be held in the chosen Orlebar Brown store for 10 days. If not collected or no instructions are received within this period the web order will be returned to our warehouse and refunded.

Exchange and Refund

Orders made via the Orlebar Brown website can be exchanged in store, but only for items of the same value or higher.

Orders made via the Orlebar Brown website cannot be refunded in store. They will be returned to our warehouse and refunded within five working days.

For online orders to be refunded, the below process must be followed:

  • Original post box and packaging must be used
  • The slip included on the invoice must be completed and placed package
  • All used postage labels should be removed or covered to avoid confusion
  • The free returns label provided must be placed on the front of the post box

An email will be sent from the store confirming receipt of return in store. Further emails will be sent once return is received in our warehouse and processed.

GIFT SETS

Only one promotion can be used per purchase, therefore the 15% discount cannot be combined with any other promotion. The 15% discount offered on gift sets can only be retained if the complete set is kept. If part of the gift set is returned, the discount amount will be deducted from the refund amount requested.

GIFT VOUCHER AND PROMOTIONAL GIFT VOUCHER WITH PURCHASE

  • This gift voucher is issued by Orlebar Brown Limited (“Orlebar Brown”)
  • The promotional gift voucher to value of £50/60€/$75 is only issued to customers with orders of the value £250/300€/$400 or more, excluding postage and packaging
  • The values stated for the promotion are set by Orlebar Brown and are directly converted at market rates
  • If the value of the order falls below the stated threshold – through refund via return or exchange – the promotional gift voucher will be cancelled. If the gift voucher has already been redeemed, the value of the gift voucher will be deducted from the refund amount due
  • Only one promotional gift voucher with purchase per person
  • Gift vouchers can be redeemed online on Orlebar Brown’s website and at Orlebar Brown stores
  • The nine character code printed on the gift voucher must be used for online redemption
  • The currency of the gift voucher will match the currency of the related order.
  • Gift vouchers cannot be exchanged for cash or an alternative currency and carry no cash value. Gift Vouchers can only be redeemed in the currency in which they were created
  • Gift vouchers are valid for 12 months from the date of their purchase
  • After 12 months from purchase of the gift voucher, any remaining balance will be cancelled
  • Orlebar Brown will not accept liability for lost, stolen or damaged vouchers. If any of these occur, please contact Orlebar Brown immediately
  • Use of this voucher constitutes acceptance of Orlebar Brown’s terms and conditions set out above. This does not affect your legal rights.

PRICE ADJUSTMENTS

Following a price adjustment, Orlebar Brown will refund the difference on request between the original price and the adjusted price so long as the following conditions are met: the purchase at original price was made within the 14 days of the price adjustment as per Orlebar Brown’s standard returns policy and the product is still valid for return; the product originally purchased is available to purchase at the adjusted price in the same colour and size.